Refund Policy

At Pro-Lab Web Hosting, we stand behind our infrastructure. We have a clear and transparent policy regarding refunds and service cancellations.

1. 30-Day Money-Back Guarantee

We offer a full refund on new web hosting subscriptions within the first 30 days of service. If you are not satisfied with our server performance or uptime, you can cancel your service from the panel or contact support for a complete refund.

2. Exclusions from Refunds

Refunds will not be issued under the following conditions:

• Cancellations requested after 30 days from the initial order date.
• Accounts terminated due to violations of our Acceptable Use Policy (AUP) or illegal server activity.
• Setup fees, custom domain name registrations, or dedicated SSL certificate costs.

3. Processing Refunds

Approved refunds are processed within 5 to 7 business days and will be returned to the original payment method used during registration.